Widget pages
Widget pages are designed to represent bottom navigation tabs, and you can incorporate up to four pages into your widget. Each page can be one of the following types:
- Custom Page: This page allows for personalized configuration by dragging custom blocks into the widget preview.
- Chat: A dedicated page for chat, displaying all visitor chats. By selecting a specific chat, users can view the entire conversation.
- Knowledge Base: This page is focused on the Knowledge Base, enabling visitors to navigate through various articles.
- Helpdesk: On this page, visitors can log in with their email to view their tickets and also have the option to create new ones.
Adding a page
To add a new page, simply hover over the tabs at the bottom and click the “+” button.
Removing a page
To delete a page, select it and click “Remove page” located in the right section. Please keep in mind that a widget must contain at least one page, so you won’t be able to delete the page if it’s the widget’s only page.
Re-ordering a page
To rearrange the order of pages, click and hold a page for two seconds, then drag it to your desired
position.
Custom page
On the custom page, you have the flexibility to arrange blocks as you wish. The available blocks can be found on the left side of the widget designer page. Below, you’ll find descriptions for each block.
Channels list
This section allows you to add and manage a list of channels, which can be accessed in the “Settings / Channels” area at https://app.findallchat.com/settings/channels.
Start a chat
This block allows your visitors to initiate a new chat or return to an ongoing conversation if one has already started.
Knowledge base
This section lets you showcase a list of chosen knowledge base articles. Additionally, you have the option to include a search bar and a “More” button that directs visitors to the main Knowledge Base page.
Knowledge base article
This block allows you to showcase the single article, featuring its image (if available), title, and a brief description.
Online visitors
This section shows the current number of visitors on your website.
Team
This block allows you to showcase specific team members.
Custom content
The “Custom Content” block allows you to display a section featuring an image, a title, and accompanying text.
Divider / spacer
This block allows you to insert a space or a divider between sections.
Custom link
This feature allows you to include a custom link in your widget. You have the option to configure the icon, title, and subtitle, and select the desired behavior of the link.
Custom links set
This section enables you to include a list of personalized links. Additionally, you can configure the header and customize the action button for this section.
iFrame
This block allows you to incorporate a third-party iframe element, such as Google Maps, Forms, or any other content that can be embedded using an iframe.
Youtube video
This section enables you to embed a YouTube video into your widget.
Facebook post
You can insert Facebook post using this block.
Audio
Use this block to add the audio file to your widget.
Chat page
This page is designed specifically for chat functionality. When visitors access the chat page, they will be presented with a list of their conversations. By selecting a specific chat, they can view the entire conversation history.
Knowledge base page
This page is designed to showcase knowledge base articles. Visitors can browse through articles, use the search bar to find specific content, and leave feedback on the articles.
You have the option to configure the type of home page for the knowledge base. Two options are available:
- Knowledge Base Home Page – displays the first article from your knowledge base.
- Custom Pages Set – presents a list of selected articles.
Helpdesk page
Helpdesk page allows your customers to manage their existing tickets and submit new ones.
To safeguard customer information, we utilize a One-Time Password (OTP) system. Customers can access their tickets by logging in with their email address and the OTP sent to their email. Once logged in, they will be able to view any tickets associated with their email (those tickets must have Public access), and have the ability to leave comments, close, or reopen those tickets.