Online mode
In online mode, a visitor can initiate a chat with you. The chat widget will be set to online if any of the following conditions are met:
- An agent is online (logged into the dashboard).
- An agent has an “Always online” status.
- The chat widget is integrated with Chat Flow.
Offline mode
Conversely, the offline mode prevents customers from sending messages via live chat. However, you can configure an offline form in the widget, allowing customers to provide information such as their email and name for future contact. Additionally, you can set certain channels to appear in offline mode, giving customers alternative methods to reach out to you.
Offline mode will be activated if:
- No agents are logged into the dashboard.
- No agents have an “Always online” status.
- The chat widget is not connected to the flow.