Built-in variables

Within chat flow you can use built-in variables:

• {randomString} – random string (10 symbols)
• {randomGUID} – random GUID (ex: 9cf3c0b0-9dea-37f2-9076-86bfec5bcd76)
• {timestamp} – current timestamp (ex: 1742641303)
• {threadGUID} – current thread GUID (ex: 9dbac0b0-972b-37f2-9076-86bfec5bcd76)
• {customer.guid} – GUID of the current customer (ex: 9dbac0b0-827b-37f2-9076-86bfec5bcd41)
• {customer.name} – current customer name (if set)
• {customer.email} – current customer email (if set)
• {customer.isAgent} – indicate if message sent by agent (1) or customer (0)
• {urlData} – represent current page’s URL as standard JS URL object. Only applicable in browser context.